Guatemala City, by AGN. To expand the capacity to process complaints and streamline protection mechanisms, the Solicitor General’s Office -PGN- implemented a pilot plan to start the Area of Reception, Registration, Analysis, and Response to Complaints.
The area is incorporated into the Solicitor’s Office for Children and Adolescents as a merger of areas dedicated to the same purpose, so it will have multidisciplinary quick response teams, which will provide their services 24 hours a day, with strict respect to the principle of the best interest of the child.
The pilot plan will last for three months and seeks to strengthen the existing approach to the complaints received by the institution and to articulate the processes for the immediate and effective protection of this vulnerable group.
An integrated system will also be initiated, allowing for a single complaint record, which automates the collection of case-care data to focus on strategies for children and adolescents.
The authorities of the Solicitor General’s Office reaffirm their commitment to continue working for the benefit of children and adolescents to contribute to recognizing their rights.